For plumbers & heating engineers
Missed calls are missed jobs.
You can't answer from under a sink. Mary can. She picks up the calls you miss, takes the caller's details, and texts them straight to you, so the boiler job doesn't go to the next plumber on Google.
Keep your own number. No contract. Set up for you in a day.
- Job
- No hot water. Combi boiler showing F28.
- Where
- Dunstable, LU6
- Urgent
- YES
- Call
- 07700 900123
- When
- Any time tonight
Example message. Names and numbers are made up.
The problem
Most callers won't leave a voicemail.
Someone with a leak or a cold house rings the next number on the list. By the time you're off the ladder, they've booked someone else.
- Every call gets answeredEvenings, weekends and while you're on a job. Mary picks up when you don't.
- You get the details by textName, job, postcode, how urgent it is and the best number to call back.
- Emergencies get flaggedLeaks and no-heat calls are marked urgent. If a caller smells gas, Mary tells them to call the gas emergency line on 0800 111 999 first.
- One saved job pays for monthsA single boiler repair you would have lost covers Mary for a long time.
A real call, start to finish
Friendly, quick, and she asks the right questions.
Hi, thanks for calling Dave's Plumbing & Heating, this is Mary. Dave's on a job at the moment, but I can help. What can I do for you today?
Hi, my boiler's stopped and there's no hot water. It's showing F28.
Sorry to hear that. I'll get it straight to Dave. Can I take your name?
Sarah.
Thanks, Sarah. What's your postcode?
LU6 1AA.
Lovely. Is the number you're calling from the best one for Dave to ring you back on?
Yes, that's fine.
Perfect. I've passed that straight to Dave and marked it urgent. He'll call you back as soon as he's free.
Mary never makes up prices or arrival times. She leaves quotes to you. And if a caller asks, she's honest that she's your virtual assistant.
Getting set up
Up and running in a day. You don't touch any tech.
A 15-minute chat
Tell us your services, the areas you cover and your hours. We set Mary up to answer like part of your business.
Divert missed calls
Keep your own number. We show you how to send calls you don't answer to Mary. It takes two minutes on your phone.
Get your texts
Every call Mary takes lands on your phone as a text with the caller's details. You ring back when you're free.
Prices
Simple monthly prices. Cancel any time.
Every plan starts with 2 weeks free, so you can see the calls Mary catches before you pay anything.
Text-back
£49 /month
- Instant text to anyone whose call you miss
- They reply with what they need
- You see every missed caller
Mary
£99 /month
- Mary answers every call you miss, day and night
- Takes name, job, postcode and urgency
- Flags emergencies
- Text summary after every call
- Up to 300 minutes of calls a month
Mary Plus
£149 /month
- Everything in Mary
- Books jobs into your calendar
- Asks happy customers for a Google review
- Monthly report of every call caught
Set-up is free during your trial. No contract and no cancellation fee.
Questions
What plumbers ask us.
Do I need a new phone number?
No. You keep your number. You set your phone to divert calls you don't answer to Mary. We'll walk you through it.
Will my customers know it's not a real person?
Mary sounds natural and friendly. If someone asks, she tells them she's your virtual assistant, there to make sure nobody gets missed while you're on a job. Most callers just want their problem sorted.
What happens with emergencies?
Mary marks urgent jobs clearly in your text. If a caller smells gas, she tells them to leave the property and call the National Gas Emergency line on 0800 111 999 before anything else.
Will Mary give out prices?
No. She tells callers you'll give an accurate quote when you call back. She never guesses prices or promises arrival times.
What if I want to stop?
Cancel any time with a message. There's no contract and no fee.
What happens to my customers' details?
We only use callers' details to pass them on to you. We don't sell or share them.
Free for 2 weeks
Stop losing jobs to voicemail.
Leave your details and we'll call you to set Mary up. No card needed for the trial.